Privacy Policy LC200 – Malaysian Player Personal Data Protection Guaranteed

Welcome to the Privacy Policy page LC200. This document explains how the platform LC200 collects, uses, stores, protects and discloses your personal information when you register for and use our services at lc200.my.

Your privacy is not merely a legal obligation for us – it is a moral responsibility we carry with full awareness. Over 500,000 active members have entrusted their personal information to LC200, and that trust is something we never take lightly, not even for a moment. Every decision we make about how we handle data is guided by one key question: does this respect the privacy and interests of our members?

This Privacy Policy is written in plain, easy-to-understand language, free of convoluted legal jargon. We believe Malaysian players deserve clarity on how their data is managed – not vague statements that no one reads to the end. By using the platform LC200, you agree to the data handling practices described in this document.

LC200 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and all its subsidiary regulations. We also follow international data protection industry best practices to ensure a level of protection that goes beyond the minimum requirements of local law.

LC200 only collects data that is strictly necessary to operate the platform securely, comply with the law, and deliver the best possible service to you. We do not collect data excessively or for unnecessary purposes. The categories of data we collect are as follows:

We collect this data through several means: directly from you during registration and platform use, automatically as you browse lc200.my, and occasionally from legitimate sources such as licensed third-party identity verification services when required for the KYC process.

LC200 uses personal data collected solely for legitimate purposes that are consistent with the reason you provided it to us. The primary purposes for which we use your data are as follows:

• Account Management: Creating and managing your LC200 account, including the login process, two-factor authentication, and password recovery.
• Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, Maybank2u and CIMB Clicks, and to process winnings withdrawals to the same methods.
• Identity Verification (KYC): Verifying your identity to comply with anti-money laundering (AML) legal requirements and to ensure the LC200 platform remains free from illegal activity.
• Security & Fraud Prevention: To detect and prevent unauthorised access, fraud, bot activity and other suspicious behaviour that could compromise your account or the integrity of the platform.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and providing the necessary support in line with LC200's responsible gaming commitment.
• Service Communications: Sending important notifications about your account, security updates, policy changes, and relevant promotional information (you may unsubscribe from marketing communications at any time).
• Platform Improvements: To analyse platform usage on an aggregate basis (not at an individual level) in order to improve the design, performance and overall user experience of the LC200 platform.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including retaining transaction records for the period required under Malaysian law.

LC200 does not use your data to make automated decisions that materially affect you without human involvement. Any decision concerning your account – such as freezing an account suspected of violating our rules or approving a high-value withdrawal – involves manual review by a qualified team.

LC200 does not sell, rent or disclose your personal data to third parties for their own marketing or commercial purposes — no exceptions, no "buts". However, there are limited situations where sharing data with certain parties is necessary to operate the platform securely and comply with the law:

• Technical Service Providers: Companies that provide server hosting, payment processing, identity verification, and other technical services required to operate LC200. All such providers are bound by strict confidentiality agreements and may only use data for purposes specified by LC200.
• Game Providers: Game providers such as Evolution and SA Gaming may receive the minimum technical data required to operate live casino game sessions. This data does not include financial information or personally identifiable details that could be directly linked to your identity outside of the lc200 platform.
• Legal Authority: When required by court order, direction from a competent authority, or applicable Malaysian legal requirements. LC200 will notify you of any such disclosure unless we are legally prohibited from doing so.
• Business Operations: In the event of a merger, acquisition, or sale of LC200's assets, member data may be transferred as part of that transaction – however, the new entity will be bound by this Privacy Policy or one that provides equivalent protection.

Protecting the personal and financial data of over 500,000 members is the greatest responsibility we carry at LC200. We continuously invest in the latest security infrastructure and practices to ensure your data remains in safe hands.

Key security measures implemented by LC200:

• Data Encryption in Transit: All communications between your browser and lc200's servers are protected by TLS 1.3 with AES-256 encryption — the highest security standard currently available.
• Static Data Encryption: Sensitive data stored in the LC200 database — including payment information and identity documents — is encrypted using high-level encryption even when the data is not in transit.
• Layered Access Control: Only authorised staff who have been trained in strict privacy procedures may access members' personal data, and only to the extent necessary for their duties.
• 24/7 Monitoring: An automated security monitoring system operates around the clock to detect and respond to any unusual activity or intrusion attempts.
• Regular Security Audits: LC200 conducts regular security audits and penetration testing by independent security experts to identify and address any vulnerabilities before they can be exploited.
• Secure Data Backup: Member data is backed up regularly to separate, secure storage locations to ensure service continuity and data recovery in the event of a technical disaster.

Although LC200 takes every reasonable measure to protect your data, no system is 100% impenetrable. We therefore encourage you to take your own protective steps as well — such as using a strong and unique password, not sharing your login credentials, and notifying us immediately if you suspect any unrecognised activity on your account.

Platform LC200 uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how the platform is used. The types of cookies we use are as follows:

• Essential Cookies (Required): These cookies are necessary for the LC200 platform to function properly – for example, to maintain your login session as you browse the platform and to ensure transaction security. Without them, many of the platform's core features will not work. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your chosen language, the last table you visited in No Comm Baccarat, or your display settings. This allows lc200 to deliver a more personalised and comfortable experience.
• Analytics Cookies: We use analytics cookies to understand, in aggregate, how players interact with the LC200 platform – which pages are visited most, where players encounter difficulties, and how the navigation flow can be improved. This data is not linked to any individual's identity.
• Marketing Cookies: Used to show you relevant promotions and offers based on your interests and gaming activity on LC200. You may opt out of marketing cookies at any time through the platform's cookie settings.

You can manage your cookie preferences through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the platform LC200. For more information on how to manage cookies in popular browsers such as Chrome, Safari or Firefox, please refer to the relevant browser's help documentation.

To operate the platform LC200 to operate efficiently and deliver high-quality Live Casino services, some technical data may be processed by servers or service providers located outside Malaysia. This is standard practice for global online platforms.

Whenever any cross-border data transfer takes place, LC200 ensures adequate protection through the following measures:

• Ensuring that the recipient country maintains a level of data protection equivalent to or greater than Malaysia's
• Executing comprehensive data transfer agreements with providers outside Malaysia that mandate strict compliance with data protection standards
• Limiting data transferred to the minimum strictly necessary for legitimate operational purposes

Financial data related to Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, Maybank2u and CIMB Clicks is processed through licensed Malaysian payment providers and is subject to Malaysia's stricter financial regulations.

Under Malaysia's PDPA and our privacy commitment LC200, you hold the following important rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team LC200 via email at [email protected] or through our 24-hour customer support. We will process your request within 30 calendar days of receipt. In complex cases, this period may be extended by up to 60 days, with notice provided to you.

Please note that the right to data deletion may not be fully fulfilled in situations where we are legally required to retain certain records – for example, financial transaction records that must be kept for the period stipulated under Malaysian financial law. In such cases, we will inform you of the applicable limitations and take the maximum action permitted.

LC200 only retains your personal data for as long as is necessary for its legitimate processing purposes or as required by applicable law. The following is a general guide to our data retention periods:

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure to resolve any outstanding disputes or claims.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian accounting and financial legal requirements — this includes deposit and withdrawal history across all payment methods, including Touch 'n Go eWallet, GrabPay, and DuitNow.
• KYC Documents (Identity Verification): Retained for the period required under applicable anti-money laundering (AML) laws in Malaysia.
• Security Logs: Retained for 12 months to assist investigations in the event of a security incident.
• Aggregated Analytics Data: Anonymised data may be retained for a longer period for platform analytics purposes.

Once the retention period expires, data is securely deleted or anonymised in accordance with established procedures. We use deletion methods that ensure data cannot be recovered by any party.

Platform LC200 is intended for individuals aged 18 and above only. We do not knowingly collect personal data from minors. If you are a parent or guardian and have found that your child has registered an account at LC200 or have provided their personal data to us without your knowledge, please contact us immediately at [email protected].

Upon receiving such notification, LC200 will verify the situation and take immediate action to close the account in question and remove all personal data of the underage individual from our systems. Any winnings generated in an underage account will not be paid out, and the original deposit may be refunded subject to an assessment of the circumstances.

LC200 uses an age verification system that is triggered at registration to prevent access by underage individuals. We regard protecting minors from gambling as our foremost social responsibility and will make no compromises in this area.

LC200 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, current legal requirements, or platform developments. The latest version of the Privacy Policy will always be available on this page, with the update date clearly stated at the top.

For material changes — that is, changes that significantly affect how we process your personal data or your rights — LC200 will notify you via your registered email or through in-platform notifications at least 30 days before any changes take effect. This gives you sufficient time to review the changes and make an informed decision about whether you wish to continue using the platform.

Continued use of the platform LC200 after the effective date of the changes will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns or requests regarding this Privacy Policy or how LC200 handles your personal data, please do not hesitate to get in touch. Our privacy team is ready to assist and will provide a thorough response within a reasonable timeframe.

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the LC200 platform
• WhatsApp: Contact us via the support number listed on the LC200 platform

For requests related to your privacy rights (access, correction, deletion or data portability), please use our privacy email and include the following details so we can process your request promptly: your full name as registered on LC200, your account number or account email, the type of request you are making, and the reason for the request (if applicable). All requests will be acknowledged within 2 business days.